a.k.a How to manage your normal tech support role when you are 4500 miles from the PC in question.
In a timezone far far away,
I got a ping on IM.
Sis B had decided that now was the time
to deal with the rampant malware infestation
and reinstall XP. She’s never done it before,
but its just a matter of salvaging documents
and stuffing the reinstall CD in, right ?
She’s bored of typing. She cant do that and redo the pc. So she fires up skype voice call. Easy peasy.
Well … aside from the MINOR fact that last time i dismantled my laptop i didnt reconnect the microphone cables. And i didnt pack my headphones with the USB mic.
Soooo, the only method of communication with sister B was to TYPE REALLY LOUDLY
That was the point when the HDD decided to start having an existential crisis. Anti-Solipsism. Everything else existed that wasnt it.
11:43:11 dysplektia <IM > its ok, its ok
11:43:18 dysplektia<IM> go into bios
11:43:31 dysplektia<IM> reboot. go into blue bios screen
11:43:40 dysplektia<IM> yes
11:44:03 dysplektia<IM> okaaaaaaayyyyyy
11:44:19 dysplektia<IM> that wasnt ladylike
11:44:42 dysplektia<IM> ahhhh, yes, you have reached a ZEN like state
11:44:57 dysplektia<IM> no no
11:45:04 dysplektia<IM> point vidcam at PC so i can see
11:45:16 dysplektia<IM> yeah
11:45:20 dysplektia<IM> what?
11:45:23 dysplektia<IM> moomincam
11:45:31 dysplektia<IM> on SKYPE
no problem, huh ?
It seemed to work.
There seemed to be several points when Sis B totally forgot that i could see the contemplative look on her face as she considered tools for opening the PC Case.
- Tweezers —- too small
- Hammer —— Put to one side for later
- REALLLY big screwdriver —- careful deliberation
- Correct Screwdriver —– Oh – you dont need one. These bits just come off in your hand.
At this point I’ve been in India a week now. Like my previous trip, i’m still violently opposed to sunlight, outside, air, etc. So im sprawled on the bed with the curtains drawn, air con on, and a range of fizzy drinks – [ not the orange and mango type one, that was nasty ] – listening to my ipod, and also to Sister B singing along.
Contrary to what this post may indicate, i am totally and utterly proud of Sis B. 3 years ago, these things were the Devils work. 2 years back i got her hooked on WOW. 2 Years back she started her own WOW guild. 6 months ago she bought a custom built machine rather than an off the shelf job. 3 months ago macbook – and loves it. Shes a mother of two, and previously self confessed “no good with that stuff” type person. And now look !
11:54:44 dysplektia<IM> im so proud
11:54:51 dysplektia<IM> sniff
11:55:00 dysplektia<IM> and you spotted it …. dab dab
Sister B < Webcam >Oh, i dont appear to have a motherboard
( Of course, she is STILL learning )
11:55:28 dysplektia<IM> er, its the BIG bit
11:55:57 dysplektia<IM> im just making some popcorn
11:56:03 dysplektia<IM> let me see
11:56:34 dysplektia<IM> you coudl video this and sell it as porn to your geeks
11:56:49 dysplektia<IM> girl on pc action.
Sister B < Webcam > – ( spurious gesture actually, best not mentioned )
11:57:03 dysplektia<IM> :O Okay !
11:57:19 dysplektia<IM> that REALLY wasnt ladylike
At this point, Nephew B bounces into view. His happy lilting tones clearly audible. He questions what the hell mummy is doing ripping the PC apart. And then notices mummys laptop open and doing something.. He inspects the screen. He can read his own name.
12:03:40 dysplektia<IM> HI SAM
12:03:45 dysplektia<IM> hello
12:03:51 dysplektia<IM> yes you can
12:03:54 dysplektia<IM> this is aunty sammy
He procedes to “assist” mummy with inserting HDD from big PC into the external caddy that she has
12:04:15 dysplektia<IM> dont hit him with that, it will void the warranty
Eventually [ and im not posting that bit cause it goes on a while ] we save her files from the HDD. we come to reinstalling the HDD in the original PC.
I’m saying “we” even though i didnt lay a finger on it. I had more of a coaching role. I was very encouraging.
12:41:40 dysplektia<IM> what doesnt fit ? thats where you took it out of
12:41:41 dysplektia<IM> HDD, yess
12:41:48 dysplektia<IM> other way up
12:42:13 dysplektia<IM> no, push it in harder
12:44:23 dysplektia<IM> aha. but not like that.
12:44:29 dysplektia<IM> upside DOWN you say ?
And its back in one peice. Sata cables reconnected. XP disk in drive. and booting up without problems into XP install. YAY.
only 4 more hours to go.
Ah. F8. and a funky new type keyboard. oh dear
AFter some swearing from the camera …
13:05:11 dysplektia<IM> hit function lock button
13:05:16 dysplektia<IM> first
13:05:34 dysplektia<IM> point cam at keyboard
apparently there is no Function Lock button …. with arm waving
13:05:46 dysplektia<IM> well …. what do you WANT me to do
13:06:02 dysplektia<IM> ok, to right of function buttons
13:06:12 dysplektia<IM> is a F ina box on a key
13:06:40 dysplektia<IM> its next to the ANY key
13:07:03 dysplektia<IM> yes, but im in india
13:08:32 dysplektia<IM>yes THAT function lock button. pressitpressit
[ insert an hour of XP asking questions, and having buttons pressed – the chat log is very dull – yes, no, NONONONO , yes, yep, 42, yes… ad nauseam ]
And its done …. 🙂